Onsite Support
There are occasions when computer problems cannot be fixed remotely, such as in the event of a hardware failure. If such a failure occurs, you want to feel secure that it will be resolved quickly by a qualified engineer that knows your business computer infrastructure well. Our support packages let you choose an Onsite Support that suits your business needs and budget.What does Onsite Support include?
We offer two Pre-paid Annual Support plans for Onsite IT Support to meet your business needs and budget, Same Business Day (SBD) and Next Business Day (NBD). Remote Support is included as standard for all Onsite Support plans.
What is supported?
- Hardware – Servers, Desktops, Networking Equipment, ShoreTel VoIP systems
- Server Operating Systems - Microsoft Windows Server 2008/2003/2000/NT, Linux, MacOS
- Desktop Operating Systems - Windows Vista/XP/2000, Linux, MacOS
- Email Technologies - Exchange Server 2007/2003/2000, SendMail, Misc. IMAP/POP
- Anti-Virus Software - Symantec, Trend Micro
- Thin Clients - MS Terminal Services, Citrix Solutions
- Virtualisation Technologies - MS Virtual Server, VMWare ESX/Server/Workstation, Xen
- Networking Technologies - Cisco, Dell, Netgear, HP, IBM
- Network Management - MS System Management, Dell OpenManage, ManageEngine, SolarWinds/Orion
- Mobile Technologies - Windows Mobile, Blackberry, Blackberry Enterprise Server, Outlook Mobile Access