Remote Support
Using the latest technologies, you do not have to wait for an engineer to travel to your office. Simply call BluePointe and our engineers will resolve the problem quickly and efficiently.What are the benefits?
Using BluePointe's Virtual Onsite software the engineer can remotely access the user’s computer and take control of the user’s mouse and quickly fix problems. The user can sit back and watch. Many more benefits come with remote support:
- Quicker resolution of problems
- Liaise directly with the end user
- Secure - 256-bit encryption
- Green - No travel required for our engineers
Using Remote Access our Engineers support all kinds of computer software:
- Server & Workstation Operating Systems
- Productivity Software
- Enterprise anti-virus software
- Backup Software
We do not employ a large team of call center staff that is trained to read IT support scripts. Instead, we have built up a close team of highly skilled and experienced engineers who specialize in specific platforms and technologies. This allows them to diagnose issues quickly and efficiently. Our engineers, although techies at heart, ensure they talk to clients and not use too much jargon.